How can I get free shipping?
FREE Standard Shipping (Delivery time 7-10 business days) for any orders!!
FREE Expedited Shipping (Delivery time 3-4 business days), for orders over $49.99. Partner with DHL Express, fast and secure. Recommanded!
Delivery Time = Processing & Handling Time + Shipping Time
When will my order ship?
We always try our best to have your orders processed ASAP. We are offering 1 - 2 Business Day Processing & Handling services. Business days are Monday-Friday, excluding public holidays.
How can I track my order?
You can find your order tracking number by logging into “My Account” on the upper right of your screen. Choose “My Orders” to view order number, date, amount, current status and most importantly, your tracking number. Once you have your tracking number, you can go to "Front Page" - "Need Help?" - "Track Order", fill in the tracking number and you can track your Coobie® fineness, all the way from our international factories to your door steps.
Note: Expected a delay for tracking info updates for Standard Shipping (Carrier 4PX), which means once your package is in transit, it moves 1-3 business days ahead of what the tracking infomation tells you. Sorry for the inconvenience. Please be patient, package with Standard Shipping usually arrive in 8 business days.
If you still have trouble finding your tracking info, please contact customer care at firstname.lastname@example.org
When will my back-ordered items ship?
We try our best to have everything in stock, but in the event taht you have a back-order, please contact customer care at email@example.com for the estimated delivery date.
How can I check the status of my order?
You can find your order status by logging into “My Account” on the upper right of your screen. Choose “My Orders” to view order number, date, amount and current status of all your orders.