常见问题解答

GENERAL FAQ

• The Minimum order value is $300 (after discount, actual paid). There is no minimum order requirement if you buy in cartons or if there is any cartons in your order.

• Meet Minimum order requirement in your cart before checkout. Receive order.
• We suggest that you reach out to us prior ordering if you are ordering in a larger amount, making a customized order or requesting special demands.
• After confirmation, place the order and pay.
• Wait for confirmation and shipment notification.

• Products or goods purchased from Shopcoobie shall only be sold at the manufacturer’s suggested retail price (MSRP). Each product’s MSRP is default to be the original price we set in our Wholesale Portal.
• In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP.
• Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to shopcoobie.

• We accept Debit Card, Credit Card as well as Wire Transfer upon confirmation of the order. Payment exceeding $2000 must be confirmed and go through Wire Transfer.
• We will immediately start to prepare your order and once we receive the payment, we will send your shipment on its way and provide the tracking number.

• Based on your specific order, we either ship from our warehouse in Santa Fe, CA or one of our international factories/warehouses. Prices include shipping fee and custom clearance charges, if any.
• Please allow 5-10 business days from the time of your order for completion of the order, including processing, preparing and transit time. Larger orders may require more time; please contact us for information about availability.
• Due to COVID, there could be unexpected delays in which we will not be responsible for.

• Returns must be made in writing directly to us within 7 days of delivery date quoting invoice number and reasons.
• No returns are acceptable without prior approval and delivery instructions for transport. You will be responsible for the shipping and any custom clearance charges occurred.
• For any goods returned with reasons other than “defective items”,there is a re-stocking charge of 15% plus shipping (ship-out and ship-back) chargeable to customer.
• Please note that in most cases, you will be asked to return the items to whichever warehouse that we are shipping from. If it is one of our international warehouses, you be responsible for the shipping costs as well as any custom clearance fee.
• Please email us with details of the product prior to returning it. After receiving the returned items, we will do an inspection and check if everything is in its original packaging and conditions.
• Refund after deducting all costs mentioned above will be issued within 5 business days upon arrival of your returned shipment.

• No we don't do private labeling for other brands. However, we are more than happy to accommodate your other special demands, including sticker labeling on our zipper bags, indicating selling to your company, color/size/sku or your internal barcode for easier storage. Feel free to reach out prior placing your order for a customized quote.

• We are trying our best to avoid back-orders. If we are not able to fulfill your order and need extra time, we will reach out in 48 hours from the time that you place the order. Thanks for your understanding.